The Center of Healthcare Communication
The breadth and scope of AMAC's Medical Call Center product portfolio ranges from traditional after hours answering services to centralized patient appointment concierge services to customized solutions based on a particular client's needs. Since 2000, the Company has offered value added, customizable call center solutions to provide new opportunities for healthcare clients to realize a return on investment (ROI) and enhance the patient/provider contact experience. Through the use of advanced, telephony technology and information systems, we continue to increase our portfolio of services to respond to shifting market factors and client needs. AMAC's service offerings permit healthcare entities to redefine staff assignments and maximize day to day productivity while ensuring that general business operations are effectively managed. AMAC has expanded its footprint of services beyond traditional telephone answering services. These services include:
- Centralized Patient Appointment Scheduling
- Insurance Verification
- Appointment Confirmation
- Patient Registration
- Real-time demographic updates
- Hosted Auto-Attendant
- Event/Class/Seminar Registration
- Emergency Department Follow-up and Disposition
- Critical Care and Emergency Hotline
- Message Desk with One Call Resolution Management
- Managed Care Provider and Member Services
- Call Center Management Services
- Physician's and Information Referral
- Order Entry
- Interactive Voice Response (IVR)
- Satisfaction Surveys
- Clinical Trial Recruitment
AMAC provides services to physicians, hospitals, home care, hospice and other healthcare organizations under:
H-LINK® OnCall
Live Message America
North Shore Answering Service
